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Website Privacy Policy | V1.0 | February 2026
WEBSITE PRIVACY POLICY
Website Address: www.continuumleadership.co.uk
Type of Website: Executive Advisory
Effective Date: February 2026
www.continuumleadership.co.uk (the “site”) is owned and operated by Mark Hills. Mark Hills is the data controller and can be contacted at:
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
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The personal data we will collect;
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Use of data collected;
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Who has access to the data collected;
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The rights of Site users; and
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The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2026/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
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The conditions set out in this Privacy Policy
When the legal basis for us processing your personal data is that you have provided your consent to the processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting our Operations Team
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 7 of the GDPR.
We rely on the following legal basis to collect and process the personal data of user in the EU:
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User have provided their consent to the processing of their data for one or more specific purposes;
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Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: Providing Executive Advisory Services, Managing Bookings, and Communication; and
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Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation the consequences are as follows: We are unable to work with them as we are unable to keep accurate records, plan advisory or maintain effective communication.
Personal Data We Collect
We only collect data that helps us to achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Automatically Collected
When you visit and use our Site, we may automatically collect and store the following information:
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IP Address;
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Location;
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Hardware and software details;
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Clicked links; and
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Content viewed.
Data Collected in a Non-Automatic Way
We many also collect the following data when you perform certain functions on our Site:
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First and Last name;
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Date of Birth;
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Email address;
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Phone number;
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Address; and
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Payment information
This data may be collected using the following methods:
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Completing Contact Form;
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Booking a Diagnostic Session;
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Making a Payment for Services; and
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Creating an Online Account.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy policy.
The data we collect automatically is used for the following purposes:
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Performance cookies for analytics;
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Marketing cookies where applicable (with consent); and
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Essential cookies for site functionality.
The data we collect when the user performs certain functions may be used for the following purposes:
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Communication;
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Session Delivery Records;
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Session Planning
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Processing Payments and Orders; and
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Production of Contracts and Agreements
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosure
We will not sell or share your data with other third parties, except in the following cases:
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If the law requires it;
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If it is required for any legal proceeding;
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To prove or protect our legal rights; and
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To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose of data was collected has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use browser encryption and store all of our data on cloud based servicers. All data is only accessible to employees with approved access. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employees termination and may also result in legal action.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
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Right to be informed;
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Right of access;
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Right to rectification;
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Right to erasure;
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Right to restrict processing;
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Right to data portability; and
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Right to object.
Children
We do not Knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with their personal data, their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we have disclosed your personal data, if you would like your data to be deleted or modifies in any way, or if you would like to exercise your other rights under the GDPR, please contact our privacy officer here:
Name: Mark Punter
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collection section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
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You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking unsubscribe at the bottom of any marketing email or by contacting the privacy officer.
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Website Cookie. You can opt-out by managing your cookie preferences via the cookie banner or your browser settings.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following toe of cookies on our Site:
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Functional Cookies – Functional Cookies are used to remember the selections you make on our Site so that your selections are saved for your next visit; and
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Analytical Cookies – Analytical Cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” and the “Version Number” of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contacts method listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervising authority. You also have the right to directly make a complaint to a supervising authority. You can lodge a complaint with a supervising authority by contacting the Information Commissioners Office.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Mark Punter, at:
Template & Legal Disclaimer
This document was drafted using template materials provided by LawDepot.co.uk and has been adapted to reflect the services and practices of Continuum Leadership.
This policy is provided for general information only and does not constitute legal advice. While reasonable care has been taken in its preparation, Continuum Leadership makes no representations regarding its legal completeness or suitability for any specific situation. Independent legal advice should be obtained where appropriate.
Terms of Business | V1.0 | February 2026
TERMS OF BUSINESS
Mark Hills trading as Continuum Leadership
(“Continuum Leadership”, “we”, “us”, “our”)
These Terms of Business set out the basis upon which Continuum Leadership provides advisory, coaching, and leadership support services. By entering into an Engagement with Continuum Leadership, you agree to these Terms.
1. Definitions
Continuum Leadership
Refers to Mark Hills trading as Continuum Leadership.
Corporate Client
An organisation that contracts for and pays for services provided by Continuum Leadership.
Participant
The individual receiving services where a Corporate Client sponsors the Engagement.
Client
The individual or organisation entering into an Engagement with Continuum Leadership. Where a Corporate Client is involved, the Corporate Client is the contracting Client and the individual receiving services is the Participant.
Engagement
The agreed provision of services between Continuum Leadership and the Client.
Programme
A structured series of sessions delivered over a defined period.
Session
Any scheduled advisory, coaching, diagnostic, or briefing meeting.
Services
All advisory, coaching, leadership development, and related support provided by Continuum Leadership.
2. Scope of Services
Continuum Leadership provides executive advisory and leadership development services. Services may include, but are not limited to:
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Entry Diagnostics
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Executive Continuum Programme
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One-to-one Executive Advisory
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Leadership Briefings
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Intensives
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Crisis Containment and Stabilisation Advisory
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Retainers
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Corporate-sponsored engagements
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Workshops and speaking
Services are provided on a professional advisory basis. They do not constitute therapy, counselling, medical advice, legal advice, or financial advice. Clients and Participants remain fully responsible for decisions taken and actions implemented.
Continuum Leadership supports clarity, decision-making, and leadership capacity. Outcomes cannot be guaranteed.
3. Basis of Engagement
Each Engagement will be confirmed in writing through a proposal, Engagement Agreement, or written confirmation. These Terms apply to all Services unless otherwise agreed in writing.
Where a separate Engagement Agreement exists, that document may set out specific details such as scope, fees, and schedule. In the event of any conflict, the Engagement Agreement takes precedence for that specific Engagement.
Our services may be delivered face-to-face or via video conferencing. By booking, you agree to these terms, including online delivery. You are responsible for your internet connection and maintaining privacy on your end. We maintain confidentiality but are not liable for third-party platform security.
4. Client and Participant Responsibilities
The Client and any Participant agree to:
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Attend scheduled sessions where possible
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Communicate openly and respectfully
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Take responsibility for decisions and actions
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Provide relevant information where required
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Maintain professional conduct
Continuum Leadership works most effectively where there is mutual trust, commitment, and clarity of intention. Continuum Leadership reserves the right to pause or end an Engagement where continuation is not appropriate, safe, or productive.
5. Fees and Payment
5.1 General
Fees will be agreed in advance and confirmed in writing. Payment may be made in full upfront or via agreed instalments. Payment arrangements will be confirmed before the Engagement begins.
Continuum Leadership reserves the right to pause Services where invoices remain unpaid.
5.2 Diagnostics
Diagnostic sessions must be paid in full prior to booking and are non-refundable once confirmed. Reasonable rescheduling may be offered with appropriate notice.
5.3 Executive Continuum Programme
A commitment fee of 50 percent of the programme fee is payable upon confirmation and is non-refundable once the Engagement is confirmed. This reflects preparation, reserved capacity, and onboarding work.
The remaining balance will be payable via agreed instalments and must be settled prior to the programme midpoint unless otherwise agreed.
If the Client withdraws after commencement:
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the initial 50 percent remains payable and non-refundable
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any unpaid future instalments will not be charged
5.4 Other Programmes and Engagements
Where a Client withdraws from a paid Engagement:
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Before 50 percent of delivery, Continuum Leadership may, at its discretion, refund up to 30 percent of the fee.
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After 50 percent of delivery, no refund will be due.
Any expenses already incurred remain payable.
5.5 Pre-Start Withdrawal
If a Client confirms an Engagement and then withdraws prior to the agreed start date, Continuum Leadership may retain or invoice 20 percent of the agreed fee to reflect preparation, onboarding work, and reserved capacity. This applies whether or not payment has already been made.
5.6 Expenses
Where travel or related costs are required, these will be agreed in advance. Expenses include travel, accommodation, venue hire, and any pre-booked costs incurred in preparation for delivery. Such expenses remain payable by the Client if incurred, including where a Client withdraws from the Engagement.
6. Scheduling and Timeframes
6.1 Session Scheduling
Sessions will be arranged by mutual agreement. A minimum of 48 hours notice is required to reschedule. Each session may be rescheduled once with appropriate notice.
Repeated rescheduling may result in the session being considered delivered. Continuum Leadership recognises that genuine emergencies can occur and may exercise reasonable discretion in such circumstances.
6.2 Programme Duration
Programmes are intended to run within an agreed timeframe. A limited extension period may be offered at the discretion of Continuum Leadership where appropriate. Sessions not used within the agreed timeframe or extension period may be forfeited.
7. Between-Session Contact
Reasonable email contact may be available between sessions for practical matters or brief reflections. This does not constitute ongoing advisory outside scheduled sessions.
In certain circumstances, including crisis containment or recalibration phases, increased contact may be agreed for a defined period.
Real-time or priority access may be offered separately by written agreement and may be subject to additional fees. Any such arrangement will specify availability, contact methods, and response expectations.
8. Confidentiality
All discussions within Sessions are confidential.
Where a Corporate Client sponsors an Engagement, confidentiality remains primarily with the Participant. High-level progress updates may be provided to the Corporate Client only where agreed in advance. Such updates will not include personal disclosures, session content, or evaluative commentary regarding employment, performance, or reputation.
Confidentiality may only be breached where required by law or where there is risk of serious harm.
9. Data Protection and GDPR
Continuum Leadership processes personal data in accordance with UK data protection law, including the UK General Data Protection Regulation. Information is held securely and used solely for the purposes of delivering Services, managing Engagements, and maintaining appropriate records.
Data will not be shared with third parties without consent except where legally required. Clients and Participants have the right to request access to their personal data and to request correction or deletion where appropriate.
10. Recording of Sessions
Sessions may occasionally be recorded for internal reference to support note-taking, progress mapping, and session planning. Recordings are not shared with Clients, Participants, or third parties and are deleted once no longer required. Recordings may only be retained where legally necessary in exceptional circumstances.
11. Intellectual Property
All materials, frameworks, methodologies, and resources provided by Continuum Leadership remain its intellectual property. Clients and Participants may use materials for personal use only and may not reproduce or distribute them without written permission.
12. Liability
Continuum Leadership provides advisory and coaching services. No guarantee of outcomes is given. Clients and Participants retain full responsibility for decisions and actions.
Continuum Leadership shall not be liable for indirect or consequential loss. Liability for any claim arising from an Engagement shall be limited to the total fees paid for that Engagement.
13. Termination
Either party may end an Engagement.
Continuum Leadership reserves the right to terminate where continuation is no longer appropriate, productive, or aligned with the purpose of the Engagement. This may include non-payment, boundary concerns, or misuse of Services.
Where termination occurs, fees will be handled reasonably and in line with the stage of the Engagement and these Terms.
14. Continuation of Work
Any continuation of work, additional services, or future engagements will be subject to separate agreement in writing to ensure clarity of scope and professional boundaries.
15. Variations
Continuum Leadership may update these Terms from time to time. Updated Terms will apply to future Engagements.
16. Governing Law
These Terms are governed by the laws of England and Wales.
17. Contact
Formal notices relating to these Terms should be sent to: operations@continuumleadership.co.uk
A full correspondence address will be provided separately.