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Website Privacy Policy | V1.0 | February 2026
WEBSITE PRIVACY POLICY
Website Address: www.continuumleadership.co.uk
Type of Website: Executive Advisory
Effective Date: February 2026
www.continuumleadership.co.uk (the “site”) is owned and operated by Mark Hills. Mark Hills is the data controller and can be contacted at:
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
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The personal data we will collect;
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Use of data collected;
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Who has access to the data collected;
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The rights of Site users; and
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The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2026/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
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The conditions set out in this Privacy Policy
When the legal basis for us processing your personal data is that you have provided your consent to the processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting our Operations Team
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 7 of the GDPR.
We rely on the following legal basis to collect and process the personal data of user in the EU:
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User have provided their consent to the processing of their data for one or more specific purposes;
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Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: Providing Executive Advisory Services, Managing Bookings, and Communication; and
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Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation the consequences are as follows: We are unable to work with them as we are unable to keep accurate records, plan advisory or maintain effective communication.
Personal Data We Collect
We only collect data that helps us to achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Automatically Collected
When you visit and use our Site, we may automatically collect and store the following information:
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IP Address;
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Location;
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Hardware and software details;
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Clicked links; and
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Content viewed.
Data Collected in a Non-Automatic Way
We many also collect the following data when you perform certain functions on our Site:
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First and Last name;
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Date of Birth;
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Email address;
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Phone number;
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Address; and
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Payment information
This data may be collected using the following methods:
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Completing Contact Form;
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Booking a Diagnostic Session;
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Making a Payment for Services; and
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Creating an Online Account.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy policy.
The data we collect automatically is used for the following purposes:
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Performance cookies for analytics;
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Marketing cookies where applicable (with consent); and
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Essential cookies for site functionality.
The data we collect when the user performs certain functions may be used for the following purposes:
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Communication;
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Session Delivery Records;
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Session Planning
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Processing Payments and Orders; and
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Production of Contracts and Agreements
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosure
We will not sell or share your data with other third parties, except in the following cases:
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If the law requires it;
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If it is required for any legal proceeding;
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To prove or protect our legal rights; and
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To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose of data was collected has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use browser encryption and store all of our data on cloud based servicers. All data is only accessible to employees with approved access. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employees termination and may also result in legal action.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
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Right to be informed;
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Right of access;
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Right to rectification;
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Right to erasure;
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Right to restrict processing;
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Right to data portability; and
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Right to object.
Children
We do not Knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with their personal data, their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we have disclosed your personal data, if you would like your data to be deleted or modifies in any way, or if you would like to exercise your other rights under the GDPR, please contact our privacy officer here:
Name: Mark Punter
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collection section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
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You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking unsubscribe at the bottom of any marketing email or by contacting the privacy officer.
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Website Cookie. You can opt-out by managing your cookie preferences via the cookie banner or your browser settings.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following toe of cookies on our Site:
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Functional Cookies – Functional Cookies are used to remember the selections you make on our Site so that your selections are saved for your next visit; and
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Analytical Cookies – Analytical Cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” and the “Version Number” of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contacts method listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervising authority. You also have the right to directly make a complaint to a supervising authority. You can lodge a complaint with a supervising authority by contacting the Information Commissioners Office.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Mark Punter, at:
Template & Legal Disclaimer
This document was drafted using template materials provided by LawDepot.co.uk and has been adapted to reflect the services and practices of Continuum Leadership.
This policy is provided for general information only and does not constitute legal advice. While reasonable care has been taken in its preparation, Continuum Leadership makes no representations regarding its legal completeness or suitability for any specific situation. Independent legal advice should be obtained where appropriate.
Website Terms and Conditions | V1.0 | February 2026
WEBSITE TERMS AND CONDITIONS
Website Address: www.continuumleadership.co.uk
Type of Website: Executive Advisory
Effective Date: February 2026
www.continuumleadership.co.uk (the “site”) is owned and operated by Mark Hills. Mark Hills is the data controller and can be contacted at:
These terms and conditions (the “Terms and Conditions”) govern the use of www.continuumleadership.co.uk (the “Site”). This site is owned and operated by Mark Hills. The Site is a Executive Advisory site.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Mark Hills and the Site’s creators. This includes, but is not limited to images, text, logos, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
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Harass or mistreat other users of our Site;
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Violate the rights of other users of our Site;
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Violate the intellectual property rights of the Site owners or any third party to the Site;
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Hack into the account of another user of the Site;
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Act in any way that could be considered fraudulent; or
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Post any material that may be deemed inappropriate or offensive.
If we believe that you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
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You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
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All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site:
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Diagnostic Clarity Sessions
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Executive Advisory Services
The services will be paid for in full when the services are ordered on our Site.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
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Credit Card;
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Debit;
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Direct Debit; and
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BACS Transfer
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase services from us within 14 days without giving notice. The cancellation period:
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Will end 14 days from the date of purchase when you purchased a service.
To exercise your right to cancel, you must inform us of your decision to cancel, in writing, within the cancellation period. To cancel, contact us by email at operations@continuumleadership.co.uk.
The right to cancel does not apply to:
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Goods or services, other than the supply of water, gas, electricity or district heating, where the price depends on fluctuations, in the financial market that we cannot control and that may occur during the cancellation period;
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Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
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Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
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Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date of period of performance.
Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds for Services
We provide refunds for services sold on our Site as follows:
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The services will be refunded in line with our Pricing and Payments Policy, and your Engagement Agreement.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Mark Hills and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Mark Hills and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Additional Terms
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Intellectual Property: All content, logos, and images on this Site belong to us. No copying or reuse without permission;
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Disclaimer: The content is for general information only and not professional advice. We can't guarantee it's always up-to-date or complete; and
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Liability: We're not liable for any damages from using this Site or external links.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows: operations@continuumleadership.co.uk
Template & Legal Disclaimer
This document was drafted using template materials provided by LawDepot.co.uk and has been adapted to reflect the services and practices of Continuum Leadership.
This document is provided for general information only and does not constitute legal advice. While reasonable care has been taken in its preparation, Continuum Leadership makes no representations regarding its legal completeness or suitability for any specific situation. Independent legal advice should be obtained where appropriate.